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Last update: 1 September 2023

Your privacy is of great importance to Home Seekers Costa Blanca. We therefore comply with the relevant laws and regulations on privacy, including the General Data Protection Regulation (further: AVG). This means that we:

  • Clearly define our purposes, before we process your personal data, via this privacy statement;
  • Store as little personal data as possible and only the data necessary for our purposes;
  • Obtain explicit consent for processing your personal data, should consent be required;
  • Implement necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us;
  • Respect your rights, such as the right to access, correct or delete your personal data processed with us.

Your data is safe with us and we will always use it properly. In this privacy statement, we explain everything we do at the Home Seekers Costa Blanca website with information we learn about you.

If you have any questions or want to know exactly what we track about you, please contact Home Seekers Costa Blanca.

Contact form

The contact form allows you to ask us questions or make requests. For this we use your:

  • Name and address details
  • Phone number
  • E-mail address
  • IP address

These are needed for the contract we have with you. We keep this information until we are sure you are satisfied with our response and six months after that. This allows us to easily retrieve the information in case of follow-up questions. It also allows us to train our customer service to become even better.

Statistics and profiling

We keep statistics on the use of our website.We use these statistics to improve the content of our website, for example to display only relevant information. We may combine your personal data to find out more about you. We will respect your privacy at all times. If you do not want this, you can always inform us. For this we use your:

  • Name and address details
  • Phone number
  • E-mail address

We do this on the basis of your consent. We save this information for one year.

Advertising

We would like to send you ads about offers and new products or services. We do this:

  • Through social media

You can stop these ads at any time. You can block us or use the unsubscribe option.

Location data

Occasionally it is necessary for our website Home Seekers Costa Blanca to track where you are.We then ask permission separately if we are permitted access to this, and only if you then give your consent will we receive this information.

For this service, we use the navigation and location software on your phone, tablet or computer. We have no control over what the software developers (such as Google or Apple) do with it. Always read their privacy statements as well.

Provision to other companies or institutions

With the exception of the parties required to provide the services mentioned above, we do not under any circumstances provide your personal data to other companies or institutions, except if we are required to do so by law (e.g. if the police demand it in case of a suspected crime).

Statistics

We keep statistics on the use of our website.

Cookies

Our website uses cookies.Cookies are small files where we can save information to avoid you having to fill it in every time. However, it also allows us the ability to see when you visit our site again.

You can disable cookies through your browser, but some features of our website will then no longer work properly.

We have made agreements with other companies that install cookies. However, we do not have full control over what they do with the cookies. Read their privacy statements as well.

Google Analytics

We use Google Analytics to track how visitors use our website. We have reached a processing agreement with Google. This contains strict agreements on what they are allowed to track. We have not allowed Google to use the Analytics information obtained for other Google services. We will have Google make the IP addresses anonymous.

Security

Personal data security is very important to us. We ensure that your data is properly secured with us. We constantly adjust the security and monitor very closely what can go wrong.

Changes to this privacy statement

When our website changes, we must also update our privacy statement. Therefore, please always check the date above and check regularly for new versions. We will always make every effort to communicate changes to you.

Your rights

If you have any questions or want to know what personal data we hold about you, please do not hesitate to contact us.Please see the contact details below.

You have the following rights:

  • To be informed about what personal data we hold and what we do with it;
  • To have access to the exact personal data we hold;
  • To have errors corrected;
  • To have outdated personal data deleted;
  • To have personal data transferred to another party;
  • Revoke consent;
  • Restrict a particular type of processing;
  • Object to a particular use.

Please ensure that you always clearly indicate who you are, to ensure that we do not modify or delete data of the wrong person.

We will normally comply with your request within one month. However, this period may be prolonged for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will inform you well in advance.

Filing a complaint

If you would like to file a complaint about the use of your personal data, please send an e-mail to [email protected]. We will address each complaint internally and communicate this to you in more detail.